- Responsible to execute and provision interconnection of Supplier of Voip routes and Customers
- Responsible to test the quality of the route, provide QOS report
- Proficient in producing technical documentation related to change control processes and root cause assessment.
- Understanding of wholesale telecom billing will be an added advantage
- To provide resolution of issues & maintain high quality standards of support
- End-to-End ownership of resolution of issue raised by the customer.
- Troubleshooting and resolution of customer issues raised - proactive / reactive.
Skills Required:
- Minimum 1 year of experience in VOIP Domain
- Good knowledge of SIP & H.323 Protocol, Call Flow, Cause Codes, VOIP Codecs.
- Knowledge/HANDS ON EXPERIENCE of Session Initiation Protocol (SIP), H.323, SDP, RTP, RTCP, TCAP & SS7 protocol suit.
- Experience on at least 2 SBC's like Sansay, Nextone, Sonus,VOS, Portaone, Veraz, Acme Packet etc.
- Master in troubleshooting VOIP Issues, Proficient with tools like Wireshark.
- Hands on knowledge on Nextone/ Sansay / Other SBC's (Provisioning/Troubleshooting/ Supporting etc.)
- Experience in working in 24/7 support environment
- Ability to multi-task, tasks prioritization
- Ability to work independently with minimal supervision
- CCNA & CCNP certification will be a plus
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