Level 1 Infrastructure & Application Engineer

                                       
Evamp & Saanga, Islamabad

Job Detail

Industry:	Information Technology
Functional Area:	Software & Web Development
Total Position:	2
Job Type:	Full Time/Permanent (First Shift (Day))
Job Location:	F-8, Islamabad, Pakistan
Gender:	Doesn't Matter
Age:	23 - 30 Year
Minimum Education:	Bachelor's Degree
Degree Title:	within Electrical Engineering / Telecommunication Engineering / Computer Science / Computer Engineering or equivalent
Career Level:	Experienced Professional
Minimum Experience:	1 Year
Require Travel:	Not Required
Apply By:	Jan 31, 2016
Job Posting Date:	Dec 31, 2015

Job Description:

JOB DESCRIPTION Department: 1st Level Operations Position: Infrastructure and Application Engineer Reports to: Operations Manager OVERALL PURPOSE 1st Level Infrastructure and Application Engineer oversee the Mobile Financial Services (MFS) Platform assurance and service assurance activities. The primary purpose of the function is alarm monitoring and alarm management for Mobile Financial Services (MFS), interpreting / understanding / resolving received alarms and escalating faults that cannot be handled within a limited period to relevant system or SLO Engineers (Back Office). The surveillance function is a 24/7 operation. Shift work is therefore applied. The 1st Level Infrastructure and Application Engineer is expected to be in control of MFS status and activities, being able at any one time to understand and report on traffic / service degradations and restoration activities. The surveillance function has greater influence on restoration times and therefore on overall network performance values. Main Activities Trouble Ticket Handling Work Order Handling Escalation Report Handling (e.g. Disturbance Report) Monitor Network and Threshold Alarms Analyse and Classify Alarms 1st Level Restoration Handle Customer Problem Perform Maintenance Routines Analyse Maintenance Routines Result Customer Problem Management Responsibilities: Provide surveillance, maintenance and support services for Mobile Financial Services (MFS) platform, which includes but not limited to daily health checks, correction of errors, abnormality or malfunctioning of any hardware/service, error report handling and problem management, establishing work around solutions. Ensure accurate response times within the timeframes and the severity levels as outlined in hardware SLA to ensure customer satisfaction and trust. Ensure constant and steady delivery of service at all times and minimize resolution times. Achieve a common understanding level across the board for complaint handling (customer care) and resolution. Ensure sustained monitoring of all KPIs related to service infrastructure. SIGNIFICANT INTERACTION SLO Operators Customer Care Operators NOC REQUIREMENTS FOR THE JOB Preferred Qualifications & Experience Degree within Electrical Engineering / Telecommunication Engineering / Computer Science / Computer Engineering or equivalent. Experience in surveillance of Mobile Financial Services (mobile money, mobile banking, online payments, m-commerce, digital and electronic payment systems). Should possess excellent problem solving and troubleshooting skills 3 years in a similar role. 1 Competencies General Competencies Good knowledge in written and spoken English. Good communication skills. Good in analytical and investigation techniques. Excellent team player. 1.1.2 Technical Competencies Basic knowledge in the equipment to handle. Good knowledge of the network topology, its traffic handling capabilities and traffic characteristics Good knowledge of network performance / configuration parameters and their interpretation and use Basic knowledge in Service Networks and Service Applications Network service / performance focused Basic knowledge of network implementation / integration processes Core Competencies Language skills Creating & Innovating Entrepreneurial & Commercial Thinking Applying Expertise & Technology Analysing Learning & Researching

Programming LanguagesAda, Scala, OWL Source ControlsGit